What You'll Do Monitor loan performance and compliance with loan agreements, escalating issues to management when needed Manage a portfolio of troubled loans, performing financial analysis and risk assessments Communicate with borrowers to explore repayment options and create customized workout plans based on their financial circumstances with guidance from senior members of the special assets team Collaborate with internal teams, including credit, legal, and loan servicing, to effectively manage and oversee troubled loans Prepare and present a formal Watch List Report to Bank Management on a quarterly basis Identify collateral accurately and complete quarterly assessments for classified collateral impairment Under the guidance of the Special Assets Manager, develop and implement strategies to minimize losses and maximize recovery, including negotiating workout agreements with borrowers Build strong relationships with assigned customers to monitor changes in their business and personal involvement in operations Learn proper Servicing and Liquidation of problem loan customers and handle assigned accounts in accordance with Bank and SBA policies Support legal actions under the guidance of the Special Assets Manager by serving as the Bank's main contact for outside counsel Recommend timely updates to loan risk ratings and classifications to Credit Administration Conduct monthly charge off analysis and recommend losses in accordance with bank policies and procedures Follow all regulatory requirements, including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and deterrence of money laundering or other unlawful activities Required Experience Excellent customer service and interpersonal skills Strong negotiation and problem-solving abilities Sound judgment and attention to detail Strong financial analysis skills Proficiency in Microsoft Office, nCino, and loan servicing software Deep understanding of Bank and SBA lending policies, procedures, and criteria Willingness to travel extensively Valid driver's license Preferred Experience Bachelor's degree or equivalent experience Experience in commercial lending, servicing, or underwriting with a focus on SBA Basic understanding of financial analysis and lending principles Strong communication skills Ability to work effectively and collaboratively within a team Base pay range for this position is $56,540.00 - $92,520.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. Salary is determined by factors including travel, relevant work experience, or skills and expertise. Live Oak Bank is an affirmative action and equal opportunity employer. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank. EEO is the Law. #J-18808-Ljbffr