Cleaning Contract Manager
Location: Wantage / Client Sites when required
Hours of work:
You will normally work 40 hours per week, generally 0800/0900 to 1200/(Apply online only)/1700 to
Some flexibility is required and your hours may need to be changed to cover for absences and to meet
business needs .
Salary: Competitive and dependent on experience
The role of Cleaning Contract Manager is vital as you are co-ordinating the operations function ensuring client satisfaction at customer sites. It is important that clients, staff and other outside agencies are greeted in a warm, friendly, courteous and professional manner.
Provision of operational support at contract level, ensuring that all operational requirements of the contracts are met. This includes the provision of cover cleaning operatives, often at very short notice and may require the Contract Manager to personally clean the site if cover cleaning operatives cannot be sourced.
Operational planning at contract level with responsibility for contract performance and monitoring. The Operations Manager must be informed of any issues.
Client interface. This will include listening to the clients, taking notes, advising the client when you hope to get back to them, investigating, solving issues if possible and reporting back to clients as promised, keeping the Operations Manager and other staff / Directors informed as necessary.
Management of all directly employed staff including Area and Site Supervisors including recruitment and selection, training, performance management and staff retention. Checking documentation to confirm employee identity, address, right to remain and work in the UK etc in accordance with company procedures.
Management of budgets in liaison with the Operations Manager.
Collation and reporting of management information and the development of management systems.
Contact point for enquiries from departments including sales, stores, administration, accounts, HR and payroll.
Stock control - ensuring that sites have correct stock products and levels on site
Experience, attributes & skills sought:
Previous contract management and supervisory experience within facilities management / cleaning
Basic IT skills (full training will be given)
Ability to learn quickly
Ability to interpret information
Awareness of need for strict confidentiality
Good attention to detail
Closing date is 9 th July 2022
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future