Customer Care Coordinator

  • Job Reference: 620219807-2
  • Date Posted: 9 June 2022
  • Recruiter: Crest Recruitment
  • Location: Cardiff, South Glamorgan
  • Salary: £24,000 to £28,000
  • Bonus/Benefits: Plus bonus and benefits
  • Sector: Construction
  • Job Type: Permanent

Job Description

Customer Care Coordinator - Cardif

To provide a first-class level of customer service through assisting customers.

Customer Care Coordinator competencies:

* Experience of working within a customer focused role.

* Ability to generate professional correspondence unaided.

* Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills.

* Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers.

* Ability to make proactive recommendations.

* Ability to multitask and work under pressure.

* Team player and supportive of colleagues.

* An enthusiastic individual with the ability to work on their own initiative with strong administrative and organization skills.

* Attention to detail.

* A commitment to work as required to meet the needs of the business.

* Good working knowledge of Excel, work and outlook.

* Microsoft Office preferred.

The successful Customer Care Coordinator applicant:

* Will be working within a small team, assisting with the rectification of defects whilst properties are within the warranty period.

* Liaising with purchasers and sub-contractors to enhance the customer experience.

* The candidate must be well organised, extremely helpful and resourceful, and able to use own initiative.

* You'll understand that what you do is important, and impacts on the team, the department and the wider business.

* Ensure all calls received into the department are answered professionally and courteously and logged accordingly.

* Liaise between sub-contractors, sites and clients to ensure requests are undertaken and completed and to provide administration support for the department.

Customer Care Coordinator salary and benefits include:

* Competitive salary and package

* 25 days holiday

* Company pension

* Healthcare

* Choice of flexible benefits