Customer Care Manager

  • Job Reference: 620219822-2
  • Date Posted: 9 June 2022
  • Recruiter: Crest Recruitment
  • Location: Cardiff, South Glamorgan
  • Salary: £38,000 to £45,000
  • Bonus/Benefits: Plus car allowance and bonus
  • Sector: Construction
  • Job Type: Permanent

Job Description

Customer Care Manager - Summary of the Role

* The Customer Care Manager will be a dynamic person with the confidence, energy, personality and belief in delivering a great service and better ways to make our customers feel truly special.

* You will deliver first class service to our customers which will involve close interaction the Construction Manager and site-based construction teams.

* You will be responsible for the day-to-day management for all customer related matters and be responsible for identifying best practice from a customer perspective, driving change and improving satisfaction throughout the build process to successful home ownership.

Customer Care Manager - The Successful Applicant

* Proven track record as a Customer Care Manager leading a team of coordinators

* A champion for customer care with extensive experience of leading teams in a customer facing environment

* Has excellent relationship management with well-formed influencing and networking skills

* Will be experienced in management information analysis and implementing improvements to systems and processes based on relevant data

* Has excellent relationship management with well-formed influencing and networking skills

* Can work in a pressured environment but able to remain calm, measured and resilient in a fast-paced working-environment

* Ability and resilience to manage difficult situations

* Has proven budgetary management and commercial experience managing budgets/cost control, and planning, prioritising and organising work to meet targets

* Is experienced in face-to-face customer contact with the ability to adapt to the differing types of customers

* Can anticipate potential issues and act innovatively and proactive

* Excellent organisational and communication skills

* Excellent written, verbal and listening communication skills

* In depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g., Health and Safety, NHBC/LABC requirements and Building Regulations.

* A motivational team-leader focused on coaching and developing their team to their full potential

* Ability to think ahead and forecast customer issues

* Comfortable managing complex internal relationships and able to challenge appropriately

Customer Care Manager - Benefits Package

* Competitive Base Salary

* Competitive Bonus Scheme

* Company pension

* 25 Days Holiday