Customer Service Advisor

  • Job Reference: 620219085-2
  • Date Posted: 9 June 2022
  • Recruiter: Barclays
  • Location: Jersey, Channel Isles
  • Salary: £28,500
  • Bonus/Benefits: Competitive & Excellent Benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Job: Customer Service Advisor
Location: Jersey
Salary: £28,500 per annum + Excellent Benefits

As a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients your role will be to provide a confident, professional and knowledgeable manner at all times to ensure their needs are met. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Due to Jersey government legislation, you will need to reside or relocate to the Jersey to be eligible to be considered for this role.

Hybrid Working
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office in Jersey, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Proactively educate customers to have confidence in using alternative channels of their choice, at times to suit them
• Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
• Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work

What we're looking for:
• Previous customer service skills and experience
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making

Skills that will help you in the role:
• previous knowledge/experience within financial services would be beneficial
• Computer literate and have proficient keyboard skills

Where will you be working?
We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it's only a 5-minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its 'Values' and is at the forefront of everything we do with a business emphasis on our 'Shared Growth' agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group