Customer Service Advisor

  • Job Reference: 620219269-2
  • Date Posted: 9 June 2022
  • Recruiter: Interaction Recruitment
  • Location: Market Harborough, Leicestershire
  • Salary: £18,564 to £19,000
  • Sector: Administration
  • Job Type: Permanent

Job Description

Location: Market Harborough / Home working

Salary: £18,500 - £20,000 DOE + monthly bonus & benefits

Hours: Full time

Mon 9-5, Tues 9-5, Weds 12-8, Fri 12-8, Sat 9-5 (Weds, Fri and Sat all working from home must be locally based )

The Company

My Client based client based in Market Harborough provides a service that gives homeowners a quick, simple and effective way to find trusted tradespeople.

These roles require an element of evening and weekend working, with the ability for evening and weekend shifts to be worked from home, offering great flexiblility to achieve a great work life balance.

About the role

As a Customer Service Advisor you'll play a crucial part in the business by contacting customers to discuss their requirements whilst providing exceptional customer service. The core responsibilities and activities of the role are,

Handle inbound and outbound calls to members of the public who have enquired via the company websites

Confirm and check the accuracy of customer data in relation to the job requirements

Proactively resolve customer queries ensuring the best outcome for the customer and the business

Key Requirements

Looking for a confident and motivated Customer Service Advisor who demonstrates a positive approach to their work.

Friendly and confident telephone manner

IT literate with a keen eye for detail and accurate data entry

Amazing benefits on offer

Monthly bonus scheme

Private Medical Insurance provided for all staff with the option to add family members

Holiday Loyalty Scheme

Access to a Employee Assistance Programme