Location: Market Harborough / Home working
Salary: £18,500 - £20,000 DOE + monthly bonus & benefits
Hours: Full time
Mon 9-5, Tues 9-5, Weds 12-8, Fri 12-8, Sat 9-5 (Weds, Fri and Sat all working from home must be locally based )
The Company
My Client based client based in Market Harborough provides a service that gives homeowners a quick, simple and effective way to find trusted tradespeople.
These roles require an element of evening and weekend working, with the ability for evening and weekend shifts to be worked from home, offering great flexiblility to achieve a great work life balance.
About the role
As a Customer Service Advisor you'll play a crucial part in the business by contacting customers to discuss their requirements whilst providing exceptional customer service. The core responsibilities and activities of the role are,
Handle inbound and outbound calls to members of the public who have enquired via the company websites
Confirm and check the accuracy of customer data in relation to the job requirements
Proactively resolve customer queries ensuring the best outcome for the customer and the business
Key Requirements
Looking for a confident and motivated Customer Service Advisor who demonstrates a positive approach to their work.
Friendly and confident telephone manner
IT literate with a keen eye for detail and accurate data entry
Amazing benefits on offer
Monthly bonus scheme
Private Medical Insurance provided for all staff with the option to add family members
Holiday Loyalty Scheme
Access to a Employee Assistance Programme
