I am currently recruiting for a Customer Service Associate for my client based in Cannock. They are an international company creating and supplying batteries to automotive and industrial environments. You will be providing excellent service to their clients dealing with enquiries quickly and efficiently.
SALARY AND WORKING HOURS
Full time position
Office opening hours : Monday to Friday 08:00 to 17:30
£18,000 - £21,000KEY RESPONSIBILITIES/DUTIES
Managing the end-to-end process for customer orders from input to delivery through to invoice
Be clear and transparent with customers managing their expectations on any issues that may arise
Liaise with Sales on any missing pricing, products on delayed lead-time or sales stop.
Liaise with Credit Control regarding accounts that have exceeded their credit limits or are on stop
Manage any urgent claim orders quickly and effectively working closely with sales and the customer
Amend delivery dates in order and inform customers of new delivery date
Liaise with Planning on any orders requiring quantity or delivery date amendments
Invoice sales order within 24 hours of delivery or customer collection date
Order stands or supplies for the warehouse with suppliers or supply chain
Enter claims on system
Communicating with customers either via phone, email or face-to-face in relation to a product or service.
Managing a large amount of incoming calls and e-mails.
Keeping a record of customer interaction and details of actions taken.
Respond to customer service issues in a timely manner.
Maintain accurate records and document all customer service activities and discussions.PERSON SPECIFICATION
Excellent verbal and written communication skills.
The ability to maintain calm under pressure.
Efficiency and organisational skills.
Proficiency in English.
Working knowledge of customer service software and tools.
Ability to think strategically and to lead.
Strong client-facing and communication skills.
4-5 years of experience in providing customer service support.
SAP experience preferred but all training will be given.DOES THIS SOUND LIKE YOU?
If you have a Customer Service background and are interested in this role, please send your CV and call Connor on (phone number removed)