Customer service

  • Job Reference: 620219133-2
  • Date Posted: 9 June 2022
  • Recruiter: Jackson Green Recruitment Ltd
  • Location: London
  • Salary: £21,000 to £22,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Customer Service Executive - West Drayton - £22K

One of the largest independent IT service & support companies in the UK, West Drayton, are looking with someone with excellent customer service skills to work in their head office.

Key Responsibilities

• Answering telephone calls promptly and professionally.

• Logging all new incoming calls onto in-house system.

• Ensuring that the fault details are clearly and correctly defined on each call.

• Liaising with Technicians, Purchasing, Account Managers, Schedulers and Directors to ensure calls are actioned as required and Customers are updated accordingly.

• Preparing and sending Quotations to clients for parts and labour.

* Daily Reports

Skills

• Previous telephone-based Customer Service experience

• Previously worked in an office environment

• Be able to communicate well at all levels

• Have a good, clear telephone manner

• Able to work on own initiative with minimum supervision

• Organised and able to identify and prioritise work