Location: 3 days on client site, 2 days field based
Hours: Mon to Fri, Full Tine
Salary: £38,000 to £45,000
Education/Qualifications of the Field IT Engineer:
Microsoft 365Certified: Modern Desktop Administrator Associate (Exams: MD-100 + MD-101)
DrayTek DCNA certified.
3CX Qualified (Intermediate).Relevant IT qualification for example NVQ, Diploma or Degree.
Experience of working with a variety of clients.
Previous experience in supporting and implementing client hardware and software. Skills/Ability/Knowledge of the Field IT Engineer:
Ability to use, support and implement MS office applications.
Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services and Active Directory & Windows Operating Systems.
A general understanding of IT Networking: TCP/IP, WAN, LAN, WLAN.
Ability to proactively problem solve and identify solutions.
Basic understanding of GDPR principals.
The Field IT Engineer will have experience working with macOS.
Knowledge of N-Able (Solarwinds). Responsibilities of the Field IT Engineer:
Provide end user and infrastructure support (remote and on-site) for desktop / notebook computers, mobile devices, Microsoft and Apple OS, applications, local services (antivirus, firewall, print spoolers, etc.), networking (LAN / WAN, IPV4, Gateways, DHCP, etc.), drive mapping, printers, uninterruptible power supplies (UPS) and 3rd party vendor repairs.
Collect IT equipment from client sites and return to our client's office.
Deliver, install, and configure IT equipment at client sites.
Troubleshoot issues and seek to resolve promptly.
Provide basic training to users on how to use equipment and systems.
The Field IT Engineer will be involved in system implementations and site deployments.
Complete basic CAT5 and CAT6 cabling repairs.
Communicate openly with our client's Service Desk on incident and project ticket progress.
Investigate, diagnose and resolve technical issues, escalating appropriately to Technical Experts where necessary, whether working remotely or at a client site If you are interested in this position, feel you have the relevant experience and skills and would like to apply, please call our team now on 01223 (phone number removed) or apply online.
Our client is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Aspire Cambridge is acting as an Employment Agency in regards to this Permanent opportunity