Infrastructure Manager

  • Job Reference: 620220124-2
  • Date Posted: 9 June 2022
  • Recruiter: Concept Resourcing
  • Location: Yorkshire
  • Salary: £575 to £625 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract

Job Description

I am looking for an experienced Infrastructure Manager to lead and grow a team of 4 Infrastructure Engineers, on behalf of an organisation who operate across the UK and Europe. You will also provide first class support to over 5000 colleagues.

IR35 Status: Outside

Location: York

Role Responsibilities:

Working with multiple suppliers to define and design delivery of fully integrated services across a complex configuration of core business services as part of a large transformation programme.
You will have overall responsibility for the management of highly skilled engineers both technically and also by direct management; conducting regular meetings and one-to-one sessions to effectively manage performance levels, morale and career development.
Driving team performance and delivering best practice technical and procedural advice to engineers.
Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets. Identifying blockers to service, and working with all teams to resolve issues. Conveying timely status on escalated issues.
Owning the delivery and evolution of the team and highlighting service improvement opportunities
Guiding and mentoring the team, owning the technical wellbeing of the team, ensuring that the skillsets are aligned to the specific need.
Maintaining an accurate training log and working with the Head of Infrastructure and Security to ensure adequate training needs are identified and are in line with the technical roadmap.

It is expected that you will be from a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
Minimum of 3 years Technical Support experience in enterprise applications (featuring data, analytics, & insights).
Ideally, 3 years of management experience in a similar environment.
Skillset to be very strong around Public cloud (Microsoft Azure and associated bastions, Kubernetes, Application Gateways, Express Routes, and Traffic Managers).
Strong experience O365, Teams, Exchange online, PowerShell
Strong VMware and Hyper-V knowledge from basic build to advanced high-availability clustering
Detailed and proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
Strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.
In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)
Excellent communication and proven leadership abilities.
Able to capture and analyze data and produce meaningful reports.
Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused.
Able to work well under pressure with an ability to multi-task, by using good time management techniques.

Please apply online with your CV