IT Operational Support – EUUK

  • Job Reference: 620219637-2
  • Date Posted: 9 June 2022
  • Recruiter: Electus Recruitment Solutions
  • Location: Wincanton, Somerset
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

An exciting opportunity to play a vital role as a IT Support Engineer within a creative and highly skilled team that has a global customer base and offers excellent training and development opportunities.

Role and responsibilities:

Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software
Provide Operational Support solutions - process and systems - and ensure data accuracy
Provide training and awareness where agreed by Team Leader and Senior Management
Approve the purchase of equipment and supplies in order to meet operational requirements
Practice asset management for IT hardware, software, and equipment including communal hardware and equipment, personal hardware and equipment, including desktops, laptops, printers, audio visual equipment collaboration tools, and digital data management and application software
Support with the management and execution of operations-related projects and project portfolios
Assist in the provisioning of end-user services, including help desk and technical support services
Assist where appropriate with the alignment of IT and OT technology platforms
Manage expectations of multiple business stakeholders, ensuring that effective communication occurs related to service delivery and build strong and collaborative relationships with the IT Team across Europe
Proactive IT Planning and Execution, developing maintenance schedules for equipment, conducting feasibility testing and implementing policies and procedures amongst other initiatives

The successful candidate will have:

Diploma or University Degree in Computer or Information Science or similar
Previous experience providing 1st and 2nd level IT support directly to end users at all levels
Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts
Extensive experience with core software applications, including Microsoft Windows and Office packages.
Experience with IT ticketing service software and Antivirus applications
Understanding of ITIL practices
Excellent communication skills and ability to present ideas in business-friendly and people-friendly language
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Lifting and transporting of moderately heavy objects, such as computers and peripherals
On-call availability for a minimum of one week per month
Occasional evening and weekend work to meet deadlines
Awareness and attention to Health and Safety in a manufacturing environment
Occasional travel to other European sites may be required


1st -2nd line Application support
Wincanton area
Competitive salary and benefits.

Please apply if you are interested in joining a high technology company experiencing excellent growth with a good range of projects and progression opportunities.

Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you don't hear from us within 7 working days, please presume your application has been unsuccessful on this occasion. You are of course free to resubmit your CV/details in the future and we shall assess your suitability at that time.

This role is a permanent position