IT Service Lead

  • Job Reference: 620219996-2
  • Date Posted: 9 June 2022
  • Recruiter: Syntax Consultancy Ltd
  • Location: Reading, Oxfordshire
  • Salary: £300 to £310 Per Day
  • Bonus/Benefits: £300-£310 /day Outside IR35
  • Sector: I.T. & Communications
  • Job Type: Contract

Job Description

IT Service Lead

Reading (Hybrid)

6-month Contract

£300-£310 /day Outside IR35

An IT Coordinator needed for a 6 months contract, Outside IR35. Start ASAP in June. Hybrid working however, you would need to visit on site when applicable.

A chance to join a leading global digital transformation business working on large-scale IT modernisation projects for Government clients.

Key Skills, Experience + tasks will include:

Must be knowledgeable in Software Service

Proficient in Microsoft Office, JIRA and Confluence + working knowledge of ServiceNow

Excellent knowledge of IT systems and applications

Log all incidents + service request details into respective tools and categorise as appropriate

Record and classify received incidents + restore failed IT Services rapidly

Handling the efficiency and effectiveness of the incident management processes

Assigning incidents within a group or division/ ensure that incidents assigned to their support groups are resolved

Escalating incidents according to priority and severity

Must either hold Active SC Security Clearance or be eligible to undergo the SC Vetting process