IT Support Analyst

  • Job Reference: 620219810-2
  • Date Posted: 9 June 2022
  • Recruiter: Networkers Technology
  • Location: Keele, Staffordshire
  • Salary: £24,000 to £28,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

IT Support Analyst opportunity - Staffordshire Based - With a salary range between 23,000 - 28,000 per annum depending on experience

Providing 1st/2nd line network, desktop, and end user support. The IT Support Analyst will manage the internal helpdesk system and work with third party contractors to ensure that a high level of service and support is provided

Day to Day Responsibilities:

Managing the Group Internal IT helpdesk system, providing support in the following areas:

Network and Server
Telephone system and mobile devices
Maintaining technical documentation and performing activities in accordance with agreed internal SLAs and SOPs
Maintaining the IT hardware/software inventory.
Co-ordinating and supporting the delivery of IT services
Software installations and configuration
Key server and data backups The successful applicant will ideally have technical skills in

Microsoft Windows 7/8/10
Microsoft Windows Server 2016
Remote Desktop Services
Active Directory,
Microsoft Office 2010 and Office 365
Data networking and printer administrationDesired Skills

Microsoft certification (MCP/MCSA/MCSE)
Demonstrable experience working within an IT support environment