IT Technician - Liverpool - £20,000 - £24,000

  • Job Reference: 620219790-2
  • Date Posted: 9 June 2022
  • Recruiter: Connexa Technology Limited
  • Location: Liverpool, Lancashire
  • Salary: £20,000 to £24,000
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

IT Technician - Liverpool - £20,000 - £24,000

ROLE SUMMARY

The purpose of this role is to be responsible for IT technical support for all hardware and applications across the business. This person needs to be able to troubleshoot and diagnose IT issues in a quick and effective manner whilst providing excellent communication within the team and across the business whilst having a passion for delivering high quality customer service.

ROLE RESPONSIBILITIES

Provide on-site and remote support for all users across the multi-site business
Ensure all processes and procedures are followed within the service desk
Troubleshoot Hardware and Software issues across the business
Install, configure and manage software and their functions according to specifications
Maintain asset management systems with precision
Ensure a high level of customer support for all support queries
Take ownership of helpdesk tickets and make sure they're resolved in a quick and efficient manner.
Communicate with the Service Delivery Manager on ways to improve service.
Monitor issues and pro-actively look to resolve them before they become known to the user.
Document fixes and maintain knowledgebase.
Establish good relationships with all departments and colleagues
Identify "service gaps" and provide recommendations on how that can be improved
To be able to approach all elements of IT support with a "security first" approachSKILLS

Strong troubleshooting skills
ITIL knowledge desirable
Excellent attention to detail
Good understanding of corporate networks
Problem-solving and creativity in designing workable solutions
Excellent written and verbal communication skills
Strong organizational skills
Motivated to learn and pursue a career in IT
Able to prioritise tasks whilst maintaining a clear customer focused approach
Minimum of 1+ years in IT supportIf this role is of interest please apply with your up to date CV and we will call you ASAP

IT Technician - Liverpool - £20,000 - £24,000

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy