Membership Customer Service Administrator -12month fixed term contract
My client, a professional services company are looking for an enthusiastic team player who has strong membership administration skills. You must have at least 6-12 months administration experience within a professional office environment. You will work closely with the Membership team and Financial Protection team supporting a variety of important functions for onboarding members and ensuring relevant regulations are being adhered to.
Responsible for completing key tasks related to the ongoing administration and management of the members, their records, and their financial protection arrangements, making colleagues aware of any key changes to Members.
Responsible for processing all applications for changes to existing Members in accordance with Articles of Association, Code of Conduct, Financial Criteria and department procedures:
Support the accounts process by raising invoices for fee-based applications for changes to existing Members.
Support of the Financial Protection team to raise queries, request further information, and ensure outstanding documentation is provided as required, whilst supporting Members with any self-service queries
Assist the Membership Manager and Financial Protection team with chasing outstanding invoices from Members (e.g. Direct Debits, Credit Control), escalating issues to the Membership Manager and/or Head of Membership or Director of Membership and Financial Protection where appropriate.
Manage the Membership and Returns inboxes and telephone from members, in collaboration with the Membership and Applications Executive, responding to emails promptly and redirecting them to colleagues where required.
Represent the Membership and Financial Protection department at internal and external events, such as Travel shows, and contribute to the delivery of presentations when required.
Propose new ways of working to enable the department to operate more efficiently, and for the benefit of Members.
Complete training and self-directed learning, to develop personally and professionally.
Excellent verbal and written communication
Excellent customer care
Ability to work under presuue
Confident IT skills and using different systems
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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: (phone number removed)