Compensation & Schedule Pay Rate: $16.00+/hour (Depending on experience and the specific level of the role) Schedule: Monday - Friday, 8:00 AM - 4:30 PM Position Summary We are seeking a dedicated and professional Patient Service Representative I to provide essential administrative coverage for our specialist physician practice. As the first point of contact, you will play a vital role in the patient experience-greeting, assisting, and directing patients and visitors, and ensuring accurate information is collected upon arrival. Key Responsibilities Patient Check-In & Registration: Greet patients warmly, confirm reasons for visits, collect and update accurate demographic data, and verify insurance coverage. Prepare patient charts, encounter forms, and obtain necessary authorizations for billing/treatment. Scheduling & Phone Management: Schedule patient visits with providers according to established protocols. Gather necessary demographic and medical complaint information to ensure proper routing. Answer and direct all incoming telephone calls efficiently. Insurance Familiarity: Demonstrate a strong understanding of insurance procedures and stay knowledgeable about which specific health plans our providers participate in. Collaborative Care: Partner with patients, physicians, and clinical care team members to support a seamless, team-based approach to overall patient care. Compliance & Quality: Maintain established departmental policies, procedures, quality assurance programs, and safety standards. Complete required annual educational assignments and participate in quality improvement initiatives. Administrative Support: Assist with filing medical records, attending required meetings/committees, and performing other duties as assigned. Qualifications Education: High school diploma or GED preferred. We will accept any equivalent combination of formal education and/or prior work experience that demonstrates the knowledge, skills, and abilities required for the role. Experience: Minimum of one (1) year of customer-facing, customer service, or medical office experience is preferred. Skills: Excellent verbal and written communication skills, strong organizational abilities, and a collaborative mindset. Licensure: None required. Physical Requirements: Ability to meet standard office physical requirements (Type D classification). Why Join Us? We are committed to professional growth and development. In this role, you will have opportunities to enhance your skills through educational programs, current literature, in-service meetings, and collaborative workshops. If you are a customer-centric professional looking to make a difference in healthcare, we want to hear from you! Pay Details: $16.00 to $19.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr