Relationship Development Coordinator

  • Job Reference: 620219332-2
  • Date Posted: 9 June 2022
  • Recruiter: Brampton Recruitment Ltd
  • Location: Stoke-on-trent, Staffordshire
  • Salary: £21,000 to £24,000
  • Bonus/Benefits: £21,000 - £24,000
  • Sector: Sales & Marketing
  • Job Type: Permanent

Job Description

Our client is a care provider for end of life and Dementia care.
The Fundraising Team is responsible for maximising income-generating opportunities by facilitating relationships with businesses, entrepreneurs, and philanthropists to build and maintain strong and long-lasting relationships with clients and individuals.

Income Generating Function:
To generate voluntary resources: money, volunteers, and donations of goods and services to enable Douglas Macmillan Hospice to deliver the organisation's mission and strategy in keeping with DMH values and principles.

Job Description:

To implement plans/donor journeys for individual donors with the ultimate goal of securing a legacy gift (a gift to Dougie Mac in their Will), and to establish a strong donor journey with philanthropists (high net worth individuals).
The Fundraiser is responsible for: -
Working at a senior level building relationships with active and lapsed individual donors through individual giving initiatives, leading individual givers
to make a commitment to a gift to the Hospice in their Will (a legacy) and to support the fundraising strategy.
Leading, facilitating and administering the Make a Will Month campaign, including managing relationships with supporting solicitors.
Supporting the department with marketing requirements, quotations and orders impacting on individual giving income streams.
Establishing and cultivating relationships with philanthropists, securing new income for the hospice.

Duties & Responsibilities:

Execute an existing annual calendar of communications with individuals who have indicated support for the Hospice to raise additional donations through
the current portfolio of individual giving initiatives and promote the legacy asks. This will include creating marketing materials, arranging postal mailings, and supporting marketing campaigns as well as leading Legacy & Major Donor events and presenting to appropriate audiences.
To utilise a bespoke Hospice database (Donorflex) to accurately record all supporter

Activity Ensuring:
Creation & maintenance of unique donor records a complete donation history,
a full record of the correspondence and clear audit trails
To build up donor relationships with philanthropists to form part of the major donor strategy.
Liaise with finance and fundraising database coordinators regarding the continued development of the legacy module to ensure best practice.
To be responsible for personalising and producing appropriate communications within defined timescales.

To receive and respond to legacy enquiries made by supporters or members of the public by sending out relevant literature and advising the Head of Individual Giving & Trusts of action taken for future contact.
To assist the Head of Individual Giving & Trusts to develop and maintain links with possible and confirmed Legators, communicating with them both verbally and in writing.
Assist with safeguarding the legacy relationship between supporters and the Hospice by ensuring correct contact procedure is adhered to as directed by the Individual giving team.
To identify high net worth individuals and engage with them, responding to enquiries and nurturing a strong donor journey.

Legacy & Major Donor Marketing and Promotional Activities
To assist the Head of Individual Giving & Trusts in marketing and promotional activities e.g. compiling annual Will Making & Legacy promotional documentation, advertising, and marketing materials. Liaise with supporting solicitors
and record results for analysis.
To be responsible for ensuring that legacy related mailing files are accurate and fit for purpose.
To liaise with Solicitors for contacts, make appointments, prepare Certificates of Appreciation, and ensure Solicitors' and Accountants' offices have promotional materials.
To assist with maintaining the Legacy pages on the Hospice website, BLOG and other social network media.

Person Spec.

Significant sales/fundraising experience involving a range of direct marketing techniques and channels - e.g., direct mail, email, telephone.
Experience in undertaking office admin utilising a PC and associated
software, including databases and Microsoft Excel.
Excellent customer service skills with experience in communicating effectively with members of the public face to face, over the telephone and via written communication.
Considerable experience in networking with potential stakeholders.
Experience in dealing sensitively with Individual Supporters (e.g., recently bereaved, people living with a life-limiting illness) Flexible approach to change,
innovation and progress in the work environment.
Professional, confident, and compassionate approach to work

Hours: 9:00am - 5:00pm
Salary: £21,000- £24,000 per annum

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region