We are proud to support an Aberdeen based public sector organisation in the appointment of 6 x Welcome Hub Assistants, who will be part of a team providing emergency temporary accommodation and support for displaced people fleeing Ukraine.
The purpose of this role is to ensure that all enquiries made to the Welcome Hub Team, are handled appropriately and effectively, with first class customer care. The post holder will play a key role in assisted and ensuring that customers are supported where required and access support services in a manner appropriate for their needs. The post holder will demonstrate excellent communication and work to a high level of accuracy and have a strong customer service ethos.
Location: Aberdeen City Centre
Working Hours: (Apply online only) Monday - Sunday (on a rota basis - guaranteed 37 hours per week)
Rate of pay: £11.24 per hour
The roles are for an initial period of 3 months, but may lead to 6 months.
Candidates must be prepared to ensure their own registration with the PVG scheme and maintain this in an ongoing basis.
Key Duties and Responsibilities:
·Provide general advice and assistance to customers
·Record personal information and submitting matching forms to COSLA
·Support the Lead with welcoming guests and the operation of the Hub
·Answer incoming contact (calls, web, emails, face to face etc.) handling all enquiries appropriately, recognising vulnerability and taking any necessary steps to ensure the well-being of the customer.
·Give appropriate advice in accordance with organisational standards, procedures and legislative requirements
·Provide effective support to a diverse customer base using a calm and sensitive approach.
·Identify emergency situations and take appropriate actions.
·Seek and provide first time resolution for all contacts whenever possible.
·Engage with customers in a friendly and professional manner to deliver the highest standards of customer care.
·Provide assistance to customers accessing council services, recognising vulnerability and taking necessary steps to ensure the customer receives the necessary levels of support.
·Accurately record data on a variety of IT systems and prioritise requests according to set processes.
·Proactively raise any issues and collaborate across the team to devise improvements and refinements to the service
·Align with corporate objectives, standards and behaviours.
Please click below to submit your CV or call (phone number removed) for further details